FAQ

What is your return policy?

Refund and return Policy

RETURNS

Products which are received damaged due to shipping may be eligible for return and replacement at no additional charge.If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to 

To be eligible for a return, the product must be unused and in the same condition in which you received it.

NON-RETURNABLE ITEMS​

• Sale Items

• Coupons

• Custom or special order Items

•  The customer is responsible for any return shipping charges.

• Products damaged due to customer neglect

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted.

REFUND POLICY

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than ten (10) business days after delivery is not eligible for refund.

REFUNDS PROCESSING

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to 

SHIPPING

To return your product, affix the Return Number assigned to your order, ship your product with its packaging to: Fur Angel Candles PO Box 428, Welcome, NC 27374.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Do you offer gift cards?

We do not currently offer gift cards. Check back with us in the future.

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Which payment methods do you accept?

We accept all major credit cards, Paypal, CashApp as well as personal or business checks.

Please allow an additional 7 to 10 days for personal checks to clear before products are shipped.